Frequently Asked Questions

 A quick overview of some commonly asked questions

Survisor uses a very simple touch screen interface with system prompts. New uses require only a very short familiarisation session to be able to fully benefit from the system.

Because Survisor uses a very simple user interface, and is delivered set up ready to go with your building details, no IT input is necessary to get started. However, if any extra help or advice is needed, the Survisor customer support team is available to provide user support.

The Survisor system is compatible with Windows-based devices and can be linked to printers if a printed report is required.

The Survisor system is licensed to you for an agreed period of time. During that time, if your tablet is broken as the result of an accident, it will be replaced under the conditions of your agreement for a minimal charge. All of the data accessible via your tablet is stored remotely. In the event that a tablet is stolen or lost, the data will not be available for others to view.

If any extra help or advice is needed, the Survisor customer support team is available to provide user support. You can either submit a support request via our website or you can email the support team on info@survisor.co.uk. If the query is more urgent, you can contact us on the main telephone number.

Survisor is supplied under an annual license fee based on single to multiple site users. The number of users requiring access to the system can be increased at any time.

Your data can only be accessed by your approved users and the Survisor Administrator. Any changes to your data can only be made with appropriate approval from the Survisor Administrator.

Survisor operates with customer confidentiality as its number one priority. In the event that a license is terminated, the data will be transferred back to the customer, encrypted and securely archived in the Survisor Cloud-based data storage system.

For any other questions, please contact us on info@survisor.co.uk, or see our contact details here.